After my previous complaint, I was reached out to and given a complimentary stay by the general manager. The new hot tub room was much nicer and well put together. Minor issues - the telephone wasn't working, the jets had dirt in them, and the water temperature was backwards. But this is one of the nicer hot tub rooms I've seen at a hotel.

Beds were super comfy. Nice big thick towels. Only comolaint was the wifi was spotty and there seemed to be a an issue with the YouTube on the tvþtff

BWP Vineyard Inn exceeds expectations and price value. Stayed here several times. The rooms are spacious and modern - they have electrical outlets as well as USB-A and USB-C outlets on both sides of the bed, as well as the very functional desk with a comfortable chair. Sheet and towels are high-quality, room is spotless and the shower is a stone-walled walk-in with rain-style shower head, so much better than a tub. Gym just got Peloton bikes, though I didn’t try them. Previously used the nice outdoor pool. Free breakfast has a surprising number of choices - scrambled eggs, pastries, several cereal choices and milk options, waffles, yogurt, fruit.

Best shower pressure ever for a deep clean after a hard days of labor. I enjoy the gym and breakfast also the pool was clean on the spot. Front desk receptionist name Zeonna was kind and very helpful when called for assistance. Highly recommend this stay was pleasant.

Nice recent furnished room, complimentary breakfast, and great services. The only part needs to be improved is the door connecting two adjacent rooms. It is not good at soundproof at all and I clearly heared a man on a phone call from the other side.

This Best Western Hotel is located near the eastern edge of Livermore, right off the 580 Freeway. It’s a modern and comfortable property with a pool, though no jacuzzi. Towels for the pool are available at reception. A complimentary breakfast is included in the stay. During breakfast, most items were available, though some required replenishment. I noticed issues with both the yogurt and the coffee machines, and also ran into problems with the toaster not staying down and tripping the ground fault interrupt circuits. Still, breakfast was adequate overall. The room itself was clean, with all utilities working properly. The provided shampoo, conditioner, and lotion were of good quality, and I experienced no plumbing issues with the sink or shower. Towels were sufficient, including face towels, which I especially appreciated. The bed was reasonably comfortable, though I would have preferred a firmer pillow, and the mattress sagged slightly. Despite those minor issues, everything worked, and nothing rose to the level of requiring a complaint to reception. Given the high costs typical of the Bay Area, I felt satisfied with the value for the price paid. Overall, it was a comfortable and reasonably priced stay, and I would return.

I booked this reservation with booking.com I had declared that I had two service animals as my partner and I are both disabled. I explained the services they provided. I asked if this would impact my reservation. They said no impact. This was a week before my check in date I had this conversation and confirmation. Day of the reservation at 4pm the hotel calls and says they will not honor my service animals and my reservation was cancelled. I was half way to the hotel when this happened.. what horrific service and lack of customer service. The degree they ruined my plans this weekend is an understatement. Regardless of the refund it's the fact they waited to the day of the reservation vs cancelling me when I first told them. Do BETTER Best Western...

I'd say that some really nice hotels in the past, but nothing compares to this. Rooms are super clean and have many accommodations, Easy to maneuver floor plans and great ventilation. Took a cool bath since the temps outside are over 100°F and really enjoyed the rooms atmosphere. Coffee machine is stocked with good local coffee and the water tastes great. Highly recommend !

The shower was either all the way hot, or all the way cold... So that was interesting and not fun. Noisy and not much around, only one Pokemon sign to spin.. probably better off here than the hotel next to it though

I came back to this hotel because of a past visit. Thos hotel has changed since 3 years ago. Bare floors, no closet, hard mattresses. Not much near the hotel, Kind of Bare bones. I wrote this review at 3 am because of the worn out beds, and not being able to sleep..