Noisy neighborhood with traffic and guests are allowed to smoke everywhere in the property. Good breakfast though. Not very friendly lobby staff

I had the worst experience of my life at SenS Suites. I originally booked a two-bedroom suite, but when I arrived, the front desk informed me that my reservation had been changed to a penthouse. At no point before my arrival was I notified of this change. I was assured that the penthouse had two bedrooms, so I proceeded with check-in. When I entered the unit, I discovered that it did not have two separate bedrooms. Instead, it was an open space with two beds, which was not what I had booked or needed. I returned to the front desk within minutes and explained that I could not stay because I had specifically reserved a suite with two separate bedrooms. The front desk staff, Badiola, told me there was nothing he could do and said the mistake was made by Zack, who he mentioned was new. Badiola and another employee, Fady, told me that the supervisor, Carolina, would be available at 7:00 a.m. the next morning and would be able to process my refund. The following morning, I spoke with Carolina, who told me that Booking.com would need to contact the hotel before a refund could be issued. I contacted Booking.com, and they submitted the refund request. However, I later received an email stating that SenS Suites had denied the refund. I was in the unit for literally less than two minutes before leaving because it was not the accommodation I had booked. On top of that, I found the unit to be smelly and poorly maintained. Despite never staying there, the hotel kept my $300 USD. Based on my experience, I cannot recommend this property. I was given inaccurate information, received a different room than the one I booked, and was ultimately denied a refund even though I left immediately after discovering the room did not match the reservation. They are scammers, looting guests’ free money!

Unfortunately, our experience after checkout has been very disappointing. We prepaid $347.22 through a third-party booking site for our stay from May 22-24, 2026, but was also charged an additional $299.58 by the hotel. My wife contacted management on May 28, both verbally and by email, and was told the matter would be addressed. Weeks later, we still have not received my refund or a meaningful update. We have provided documentation showing both charges and have had to dispute the duplicate charge through my credit card company. I am posting this in hopes that management will finally resolve the issue and process the refund that is owed.

First of all charging $30 for a 7 pound dog kind of took me back but then when we got into our room, if you could open the bathroom door, that was the start and then once you got in there the first time, we noticed that the shower curtains were In need of fixing and when we went to flush the toilet, the whole handle fell off in my hand and the water was still running in the tank with it being empty, luckily I know how to repair those, so I spent a few minutes repairing the toilet. Yeah they say you could have called, but I didn't feel like waiting 5 10 20 minutes however long to use the bathroom so I just fixed it myself.

This is the best hotel in Livermore. We got upgraded to a two bedroom apartment with full kitchen, free parking, and free breakfast. The hot tub and poolside fire pit were awesome for hanging out with our friends. You can BBQ out there too. Jackie is so nice! They'll give a n early check in and ate checkout too if you ask! Stay here if you're in Livermore.

Noor was so helpful and kind. These suites are a 10/10 for the price. Relaxing in the hot tub by myself was amazing. I will be back in the future

I only gave four stars because I've only stayed here one night. The room I got wasn't worth the money and I was greatly disappointed. But everyone was sold out from the holiday at that time. So maybe it was all that was left and I got the bottom of the barrel. I have heard they do have nice rooms here. The issues with my room were as fallows. The rooms phone didn't work. It was hard to find a channel that came in good on the TV. The refrigerator didn't work and lastly the blow dryer didnt work. It was also a bummer that they ended breakfast so early too, 9:30am. A lot of hotels, keeping the late risers in mind, they serve breakfast until 10:30am sometimes 11:00am. Other then that the place was clean and quiet. Late checkout can be at 1pm if you call the front desk and request it, that was cool. They offer full bottles of shampoo, conditioner and body wash. Not to take home of course but it was all good quality. I will stay here again to give it another chance. Make sure I get a different room and when I do I'll update my review.

Got kitchenette room,it was nice they provided with all cooking utilities but the oven didn't work

We stayed for one night and we ere very happy with our room. This place clearly used to be apartments that have been made into a hotel. My wife had a medical appointment in the area we needed to check in early and they were more than accommodating. Our room was large and had nice kitchen as advertised. We did come across two large spiders as others have posted. We murdered them quickly which wasn't.a big deal for us since we come from the mountains and deal with spiders all the time. Other than that the room was clean and area was quite. We enjoyed the pool and hot tube which were clean and well maintained. The big down for us was the AC was not strong enough to circulate air threw our room. We opened the door and that was big help. We would stay again as it was a good price and roomy with good customer service. Breakfast was also good!

This place is horrible. I made a reservation and was unable to go on my trip because my wife came down with the flu. I understand that I had picked a rate that didn't allow cancellations. When I called them I learned that they had made two reservations and they charged me for BOTH.... When I called back to explain that I didn't make two reservations they refused to refund the second reservation. I will never stay there again....