From the time we walked in everything was great. The lady who. Checked us in was amazing, and when we needed something the front desk was alway courteous. Pool and areas around the courtyard were very clean. No flaws to the room that we could see. Great stay we will definitely be back, love ?? this hotel and I dont say that much!

Don was extremely helpful throughout the process of booking rooms for our wedding block and made everything smooth and stress-free for our guests. The onsite bar and restaurant were incredibly convenient for both breakfast and dinner, and the cookies were a huge hit. The pool area provided plenty of space to relax, hang out with friends, and enjoy time together throughout the weekend. Ricardo at the bar delivered amazing service and really added to the overall experience. One of the standout amenities was access to the Bay Club, which was absolutely incredible. Between the two weight rooms, basketball gym, recovery room, functional fitness area, tennis courts, and pickleball courts, there was something for everyone. We spent four days here and had an amazing experience from start to finish. The location was very convenient, everything was easily accessible, and the overall stay exceeded our expectations.

Staff is excellent here. Food was good. Location is OK. Really close to freeway, but no noticeable noise issue. The pool though. Only reason it isn't five stars, is because the big beautiful pool has absolutely no shade anywhere near it. None. Nada. That's just wrong.

Enjoyed my stay. The room was comfy, great location, and cookies were delicious. Jasmine at the front desk was very helpful and very kind. She assisted me greatly over the phone when I called about checking in and also assisted me once I got there to check in and when I checked out.

This hotel honestly made me question my loyalty to Hilton. If you’re a Hilton Honors member , especially Gold or Diamond, I would strongly recommend staying at a different property. The biggest issue was how difficult they made it to receive benefits that are supposed to be standard. I had to repeatedly argue to have my credits applied correctly, which turned what should have been a simple stay into an uncomfortable experience. I dealt directly with the manager, C. De La Cruz, and found him to be unprofessional, dismissive, and unnecessarily rude throughout the interaction. Hoping for a better resolution, I even contacted the Hilton Diamond line, but that experience was equally disappointing. The representative was unfriendly, unwilling to offer any meaningful resolution or goodwill credit, and actually told me that doing so “would not be polite,” which was honestly shocking customer service for a loyalty program at this level. The rooms themselves were decent and housekeeping did a good job, but the property overall feels dated and in need of renovation, especially the carpeting.

My family and I had a wonderful experience at the DoubleTree by Hilton! From the moment we arrived, the front desk staff made us feel so welcomed with their pleasant smiles, warm hospitality, delicious chocolate chip cookies, and complimentary water. The treatment was truly top tier! As a Hilton timeshare owner, I have stayed at many Hilton properties, and I can honestly say I have never been treated this wonderfully before. You can genuinely tell that the employees enjoy what they do because every single person we encountered was incredibly kind, professional, and attentive. The rooms were very clean, comfortable, and relaxing, which made our stay even better. I felt completely comfortable the entire time. I would definitely stay here again if I’m ever in the area. Thank you to the amazing staff for making our trip so enjoyable!

We were checked into a room with a broken toilet… how we knew this is shortly after nearly avoiding a disaster maintenance showed up to fix the toilet reported by house keeping. Paid more for pool side patio room. The room had no view of pool and instead the access and view was blocked by hedge and the grass area seemed to be a dog run area. The staff at the desk were untrained and unwelcoming. The location is great easy on and off. The access to the bay club is nice add on to the amenities.

I’m not sure what’s going on in the second floor and why they allow smoking in their hotels when it clearly says it’s a smoke-free facility, but there was some kind of air freshener outside of this room and it smelled so bad like cigarettes and death. You could hear somebody coughing on the inside of the door. Absolutely disgusting, the whole second floor smelled so bad. And when I went to the front desk to speak to the attendant about it, she was super nice and she said she would notify management. I’m pretty sure management knows that this is going on because you can’t have a whole second floor smelling like cigarette smoke coming through the air vents. They try to mask it by spraying some perfumes, but it’s awful. I will never come here again. $480.00 for a Vegas-smelling room. No thanks. I will more than likely be submitting a dry cleaning bill. Because this will not wash out the smell with normal laundry cleaning.

I'm not the type to get hyperbolic about reviews, nor am I the type to get strictly upset at those who provide me a service. I travel for work and I've stayed at over 500 hotels in the last 2 years of my life, and I'm going to tell you that this is the best one I've ever stayed at between every two and five star hotel in every state in the US and province in Canada. That is not just down to the location which is amazing, quiet and beautiful, that's also down to the service. Thank you so much to this Hotel staff and crew, I had an amazing stay here and I can't wait to come back!

Very disinterested staff upon check-in. Any questions we had were met with really don't know. Maybe you should check again in the morning like every other Hilton property that's not top tier. There is absolutely no way to get breakfast or lunch and when we were there even the option to get dinner were limited due to a wedding. I understand that. I don't understand why holton doesn't offer even room service for lunch. I guess it's the cut cost. Hotel itself was in need of a renovation. The rooms were on par with a motel. 6. In my opinion not that ever been in one but if I imagine what a motel 6 room look like it would be this one. I can tell you the company points to Hilton properties, but I rather pay for things out of my pocket and go to a Marriott property. Even Marriott's lowest end hotels make the lower end. Hilton hotels just seems so cheap. Marriott is always bright. The lower end Hilton hotels are just dreary. I will say I've stayed at some higher end Hilton hotels 400 plus dollars a night and I like those but anything under high-end Hilton I would say pass