I've stayed at this location 3 times and it never disappoints! The rooms are clean and comfy, the shopping center is just down the street, the service (thanks Romika?) is always great, and the atmosphere is relaxing. :)

Had an amazing stay at this Aloft for a number of nights here. Rooms were cool, nice square studio layouts. Gym was impressive for a smaller hotel, treadmills, free weights and a giant Smith machine with a bunch of stuff. The staff were incredible, special shout out to Jeanne R., for taking care of us so well. I remember going to bed at like 11ish, saying goodnight to Jeanne at the front desk. I get up to trade with the markets at six ish and she's still at the front desk when I went to get fresh coffee. Holy cow! She made our stay incredible pleasant and easy. The lobby is nice and quiet in the mornings to work, spent many hours with my dog like that. The free coffee 24/7 is not bad too. Slight issues...include the residential complex behind the hotel...there are some freaking psycho drivers and I almost got run over on the straightaway next to the backup generator. Not sure if anything can be done about that realistically. What else..the ethnic smells from the neighboring businesses are not fantastic...at all. Nor the 20-30 ethnic kids who show up to steal snacks every weekday afternoon. But man, a great spot in the Bay Area, two Costco's. Country Waffles nearby. Some of the best dim sum is here too with Mayflower (RIGHT OUTSIDE, YAY) and Koi Palace two blocks away. If you're into golf, Bridges is nearby with a beautiful course that's hard as hell. Outlets nearby.

Not a bad stay. But seriously, how does the kitchen not have salads and the bar staff not know? I wound up paying for a beer I didn't get to drink because after it was poured, and I had ordered, I was told there was no salad to be had. I really don't like to sound like a diva or present a picture of being entitled, however this was beyond what I find acceptable. The staff was attentive, but communication seems to be a real issue. I wanted a salad. I ordered a beer and a salad. After a drink or two of my beer the server comes back to tell me they don't have salad. Now I have to go back to my room, get my coat, to somewhere else to get something basic, and pay for a beer I did not drink. Going to think twice before staying here again.

This is one of my favorite hotels in the area. The amenities are standard, beds are comfy, rooms are clean, but the staff is exceptional! Idk how they do it, but everyone that works here is just the best. They’re kind, and attentive, and friendly. Also, they have great coffee in the lobby!

We stayed here for a family visit, and Romika couldn’t have been more accommodating. She went above and beyond, she was so sweet and generous. From the staff in the morning to the evening, went out of their way to ensure we were good. You can tell they genuinely care about their guests. It’s rare to find that kind of kindness these days. We look forward to booking with them again in the future.

We had a last minute stay here and had a great time. The lobby and room was very exceptionally clean and check in was less than 5 mins. In the morning we were greeted by Romika and she was so sweet and helpful. She made choosing our breakfast an easy process and her customer service skills are just absolutely perfect especially for this type of industry. A loft is lucky to have her part of their team. She went above and beyond to help me and my kids in the morning when we were tired. We will definitely be returning next time we are in the area. Also I do want to mention that this is a pet friendly facility and we loved that as well!

Staying at your place every other weekend for relaxation, and I’ve also had my family stay here with me sometimes. The check-in experience has always been welcoming, and the lobby feels very lively and inviting. But I would like to share some concerns from my recent visit. Last weekend, I had an interaction with one front desk agent, Overheard from the other staff that her name was Romika, compared to my previous stays, she did not provide the same level of courtesy to all guests. Happen to be there when she ignored phone calls and did not approach me to ask if I needed assistance. My family also mentioned that they felt she was rude and gave them an unpleasant tone while ordering breakfast. Definitely disappointing. Led to me to look for a manager; however front desk supervisor assisted me. She was very approachable and nice. Her assistance helped make the situation easier to handle, and I truly appreciated her professionalism and hospitality. I normally overlook minor inconveniences, but it was disappointing for my family to encounter this type of treatment. I trust management will look into this and make sure every guest is treated fairly Cheers for your attention! I trust this feedback will help improve future guest experiences.

I have stayed at many different Marriott hotels, but this property has been the best overall, except for my experience at the Front Desk with Romicka. I was very upset because when I presented my discount form, her attitude immediately changed, and she treated me with rudeness and disrespect. I was extremely disappointed by the way she spoke to me and looked at me. Even another staff member seemed shocked at her behavior. I was using my fiances discount form, which should not be an issue, yet she made me feel as though I was not being treated fairly. Normally I will rate the service 5 stars. However, due to the rudeness of the Front desk Romicka, if only I was assisted with a knowledgeable staff and greeted with a smile and not to be treated rude and felt disrespected rating will be perfect. What concerned me even more was that she began talking back about her management and even mentioned her Front Office Manager, Gin, in an unprofessional way. It is never acceptable for a staff member to speak negatively about colleagues or supervisors in front of guests. Like seriously marriott!?? I hope this review will get to the management and take serious actions. This was a very disappointing experience and not what I expect from Marriott. A staff member like that should be disciplined or even no place interacting with guests. Very unprofessional! Truly, I always enjoy staying at Marriott, but this experience left me questioning if this will always be an issue whenever I encounter this kind of staff member.

We stayed at the Aloft for a few days and overall had a pleasant experience. The hotel itself is quite modern, and our room was spacious and very clean. However, the check-in experience could have been better. The front desk staff member, Romika, came across with an unfriendly attitude and a dismissive tone, which set a less-than-welcoming first impression. Aside from that, the rest of the stay went smoothly, and the hotel amenities met expectations.

I stayed at this hotel for three nights and had a wonderful experience. The staff were incredibly kind and helpful, the room was spotless, and everything was well-maintained. The overall atmosphere was welcoming and comfortable. Highly recommended for anyone looking for a clean and friendly place to stay