We have been Hilton honor members for many years and just completed our four night stay. Our room was very clean and rest of the hotel was well maintained. The staff was friendly and helpful. The manager was polite and interacted with his employees in a professional manner. Two ladies, Ana and Zefe were exceptional !

Location and rooms were nice. Staff was great thank you for a nice stay.

The property itself is in a convenient location, rooms are basic, no real amenities and breakfast looked good but did not taste good. The thing that upset me the most is they charged me for an entire stay I already prepaid for and hindered my ability to use that card for the car rental which caused pure panic at the rental desk after a very long day of traveling. They had zero accountability other than "sorry" and I would eventually be refunded. While I was refunded days later, I would never come back here because of their lack of care or offering something for their enormous error which derailed parts of my vacation.

With my Recent Job I frequent trips to Livermore (1x to 2x a months) and I decided to stay at the Hampton Inn in Livermore. I was greeted very professionally by Elmer the Manager. On my 2nd visit I was greeted again by Elmer and addressed me by my Last name. It was a pleasant surprise he remembered me by name. He always took care of any issues I had. I had a few issue which he and his staff took care of. I have been staying at this hotel for about 9 to 10 years and only THIS hotel in the Livermore area. I am extremely disappointed to learn he no longer works here and was let go. This will probably be my last stay here. I select Hiltons only and I am a Diamond/Gold member for the past 30 years and I was was never treated on the level of how Elmer treated me by any Hilton Manager or Employee at other Hotels. I never write reviews but I wanted to express how Elmer treated me and what motivated me to stay at this hotel and only this hotel.

I stayed at this hotel during several business trips during the past eight months. I was very pleased with the room and the entire property. The front desk staff were efficient and very friendly.

Staff was excellent! Some of the nicest people you’ll ever meet. I travel here for work monthly and every time, the staff have been so welcoming and accommodating.

Amazing stay while working at Livermore. This hotel was a million times better than the luxury hotel next to the San Francisco airport called Winston.

Great location and it was quiet. The room was clean and had everything you need for a pleasant stay.

If you have a service animal, don't come here. If you want to sleep with bed bugs please come. I just got off the phone with your current supervisor because I found bed bug in the sheets. I don't really care what kind of bug this is because bug is a bug. Out of hundreds of Hilton locations I've stayed at bug in the comforter is unacceptable. What is also unacceptable is the demeanor for the supervisor. He asked I only have 2 choice move to different room or change the sheets myself. I told him upon checking in, I had to drive 10 hours today and will be driving another 12 so I need a good night sleep. Well that is not what happened. I am truly disappointed about the way situation was handled as finding a bug in the bed at Hilton hotel. Also, he asked when delivering the sheets if I have a pet at 10:35pm. I made it very clear when booking where I toggled the key that saids, " traveling with service animal". He asked me that and I told him he was a service animal. But again, this is extremely triggering and disrespectful. I was lost for words that he had the audacity after this rude incident to pick on something like that. He said he can't see that. I told him when I booked it, I put that on the reservation. As Hilton Gold member, I don't think such demeanor or bed bugs are acceptable in any shape or form or for him to pick on something that he thought was appropriate. The system should show so if he was that ignorant to check that's on him because I was very clear when I booked it.

Stayed here for 5 days while my husband worked on a project at Lawrence Livermore Lab. I have a remote job so I worked in the room throughout the trip. The higher speed wifi was worth the small fee. The daily breakfast was absolutely wonderful. The hot dishes changed daily and includeed omelettes, sausages, bacon, roasted potatoes, freshly made oatmeal and two waffle options plus pastries and cereal. The rooms were clean, comfortable, and quiet. Above all else, every staff person we encountered was friendly, efficient, and had a sincere smile. Highly recommend this hotel and will definitely be back!