Anna, Connie, and the rest of the staff were extremely helpful whenever I needed anything. They were friendly, flexible, and made my stay especially pleasant. I enjoyed swimming early in the morning and often had the pool area almost entirely to myself. It was such a peaceful and beautiful way to start the day. The Pivot Restaurant also had several very tasty food options, and I enjoyed having my morning coffee there. The hotel is an older property, so some features, including the popcorn ceilings and parts of the interior, do feel dated. The gym still has some older Mitsubishi air-conditioning units that appear to be from the 1980s, but the space itself has clearly undergone renovations. The flooring and wallpaper are new, and the gym is equipped with just about everything someone could need for a hotel workout. The bed mattress was exceptionally comfortable, and I appreciated having four pillows to choose from. The staff also upgraded me to a room with a beautiful courtyard view at no additional charge and accommodated a later checkout, which I greatly appreciated. Overall, I genuinely enjoyed my stay and would happily stay here again.

I had an excellent experience at the Four Points Sheraton in Pleasanton, and a big reason why was Connie at the front desk. She went above and beyond to make sure my check-in was smooth and completely stress-free. In a time when so many companies rely on automated phone trees, chatbots, and frustrating self-service systems, it was incredibly refreshing to speak with a knowledgeable, competent person who genuinely cared about helping. Connie handled everything quickly, answered all of my questions, and made me feel like a valued guest from the very beginning. Customer service like this has become rare, and it made all the difference. Thank you, Connie, for making such a positive first impression. I'll definitely be staying here again and highly recommend this hotel to anyone visiting the area.

i stayed here on a friend's advice. The hotel exudes a serene beauty that makes you feel safe and cared for. It's a classy and tranquil place to unwind. Every part of the hotel had its own fun feel. Exploring the space felt like discovering little stories. Really enjoyable experience! Super comfortable beds, an excellent shower, and gorgeous decor. The team that included CONNIE & SHANNON was kind and usually smiling. They seemed really interested in making the visit satisfying, they offered me cold water in a warm day & some snacks and freshly baked cookies right from their kitchen. The room was immaculate, the bed was quite comfortable,i liked the atmosphere here. We felt relaxed and welcomed from the moment we arrived. It was a refreshing escape. Beautiful surroundings and a peaceful vibe allowed me to fully relax. I slept better than I have in months. This place is like a peaceful spot in the middle of the city. Gentle music and friendly people made me feel right at home, I loved the modern features and the calm lighting, The peaceful rooms and cozy lounges make it a perfect getaway. best part, this place offers a free spacious 24/7 gym access that helped me get some exercise & relaxing into the pool after. Overall, it was a great stay

Besides the solid rooms and the gorgeous grounds of the hotel itself, it truly was the customer service from Connie and Shannon that made my stay an exceptional one. They consistently went above and beyond. Their professionalism, friendliness, knowledge, and pure vibe is the main reason when I come back, I won’t hesitate to stay here again. @chaserftd

I stayed at this location for four nights. I wanted to try a different Marriott hotel in the area and there was a bonvoy points bonus special. However, I will never stay at this location again and I'd possibly avoid all Four Points moving forward. It's worth paying a little extra for a more comfortable stay. Positives: Smooth check in process. Rooms were a nice, comfortable size. Sheets appeared clean. Cons: The tub was atrocious. I only used it twice because I couldn't bare standing in it again. Pix attached. The hallway and room had a stale, musty odor. Lighting was poor at the desk for working remotely. I brought the tub to the attention of the front desk at checkout and shared a picture of the tub at check-in/before first use. I was told: "We are aware of the issue." She said Marriott only sends them so much money for repairs. Seriously? With the "We are aware" response in an attitude that her explanation should justify or excuse away my experience was quite a turn off. I doubt this person would use s tub like this so why is it ok for your paying guests to?

Flew in to visit a family member at Stanford Health hospital. Staff was very friendly and accommodating. No food other than coffee in the lobby every morning. There is a third party restaurant. Mostly bar food but a relaxing atmosphere and great staff and service. TVs and kind of a sports bar vibe. Love the grounds. Courtyards, pool, geese. Very pleasant and relaxing. Seems to be a good, safe area. Decent convenience 200 feet away. Room was clean and comfortable. Only suggestion would be to keep the coffee urns in the lobby full all day. They are empty after 9:00-9:30 every day.

I've stayed at numerous hotels across the country and in other countries for both business and pleasure, yet I have only written one other positive review. This should tell you how impressed I was with this hotel. However, to make it fair, I will discuss both the good and the limitations (I'm not saying the bad because I didn't think it was bad; it was just the reality). The good: 1) The grounds are not only gorgeous, they are also very soothing and tranquil. 2) The little patio space each room had was really nice and a way to enjoy the grounds with some privacy. 3) Being able to open the door to the patio allowed you to get fresh air in the room, which was really, really nice given that a lot of hotel rooms these days have windows that don't open. 4) The rooms were nice, clean, and spacious; the beds were comfortable with more than enough pillows and coverings, all the conveniences in the room worked, and the Wi-Fi was free (we didn't use the TV, so I don't know what that was like). 5) The food at the attached bar/restaurant was good. 6) It was the most accommodating hotel I've stayed at in a very long time. We came from the East Coast, and not only did they let us check in considerably earlier than the stated time (which they said they will do if the room is available), they also let us check out really late (5 pm) since Expedia messed up the reservation. When I offered to pay for an additional day, like I normally have had to do, they refused to accept it. 6) They were honest. I thought the room was reasonably priced, yet they admitted that I probably got it for a better price via Expedia (or any other second-party site) than if I had paid for it there or on their website. The limitations: 1) There is no elevator, so we had to carry our luggage up a flight of stairs since we were on the second floor (which I would recommend asking for since it makes the patios even more private). However, they did offer to have someone help us with that. 2) The hotel consists of six buildings, which is very unusual and initially somewhat disorienting. We stayed in building 5, which took us about fifteen minutes to find, even with the directions they gave us (it probably didn't help that I had gotten 1 hour of sleep in 28 hours). 3) It is an older hotel, which means that it is not perfect. One of the flights of stairs up to our room was a little steep, yet the other wasn't. The ice machine was leaking on our floor and the soda machine was not working. However, there are several stores close by where you can buy drinks/snacks and placed in the fridge (this is what we normally do anyway). 4) The knob for the shower was somewhat difficult to turn, so it is better if you adjust the water temperature before getting into the shower. 5) There was only one light switch in the bathroom, which turned on both the light and the fan. This meant that you could not leave that light on for the night since you would have to listen to the fan all night (it was as loud as a normal bathroom fan). 5) The rooms were nice, yet only slightly above average. If you are looking for rooms that are luxurious and high-priced, this is not for you. Overall, I am just an average person who has stayed in over a hundred hotels for both business and pleasure; by myself, with a partner, or with children; and in hotels that were both extraordinarily luxurious and extraordinarily sleazy, yet the totality of everything about this hotel made it rank in the top five best hotels I’ve stayed in, and complied me to write this review. Even my seventeen-year-old really liked it, which coming from a teenager who didn’t get to use the pool and has traveled with me a lot, says a lot. I would highly recommend it. I hope this long review helped. Enjoy!!

The pool is heated which was nice, the housekeeper brought us towels immediately and the courtyard is beautiful. The only problem I had was that a housekeeper banged on our door and then opened it to come in at 9AM. Checkout is at 11AM and we had late checkout for 12PM. This was a huge safety concern as my 10 year old son was just coming out of the shower (he heard the knock & thought it might be me). When I called the front desk she just said “oh well sorry.” But other then that they stay was good.

DO NOT BOOK A HOTEL ROOM BLOCK HERE AND IT STINKS IN THERE. GO TO HYATT HOUSE INSTEAD. We initially chose Sheraton to get room blocks because Sheraton is known as a good hotel in any other location. A month before the date of check in, we were told that nobody booked the room blocks even though multiple people has confirmed that they booked it using their provided link. We then told them the names of people and number of rooms through email so they can add it. I thought that would have fixed the problem. The day of check-in, my family told me that they said that there was nobody on the room blocks and everyone's rooms were separated from each other (spread across multiple floors). They didnt offer or do anything to rectify the problem. It took them awhile to check people in and the place didn't smell appealing. It was such a waste of people's money and time to stay at this place.

I checked in about 8pm exhausted from long haul flights and carrying heavy luggage. "Sharon" at the desk - unfriendly, unhelpful and borderline moronically rude waves me out the door telling me i have "room 600" . Asking her to give me better directions as this place is huge and it was dark and i was tired she has a blank stare on her face and walks me to the pool and directs me another direction. There is no room 600. Which i infuriatingly found out. There is a building 600. The number of the room is written on a tag they hand you. Which i had to call the front desk to find out as i was in the middle of nowhere in the hotel area and was not walking back with 30 kilo suitcase. How is that so difficult to communicate? I asked 3 times if it was correct because she looked completely incompetent and acted it. Towels in my room were dirty and there was a used coffee cup in the coffee machine still. Gross. As a side note - Australian hotel staff are friendly, they help with luggage if needed AND they show you to your room happily if needed. Maybe you guys need to take some lessons in customer service. Do not come here.