This hotel is a bit tucked away, but close to a nice shopping mall too. My husband, my uncle, and I made something of a quick decision to stay there so we could attend a funeral in Oakland. When we checked in, T'ea and Byron were at the front desk and provided world class customer service. They were quite pleasant and made us feel we were the priority. I would definitely return when in the area.

We were in town for a family event. We were greeted friendly and professionally. Our rooms were beautiful. The pool was absolutely fantastic. It was kept spotless. The only issues I can say we had was that there was misinformation given to us by the front desk. On day 2 of our 4 day stay,we inquired about the cabanas by the pool. We were told that if we were a guest staying at the hotel, they were complimentary. However, on day 3 the employee from the front desk came flying out and told us we needed to make a reservation and pay???? We explained that we have been here since Thursday and was told otherwise. Needless to say, we left the pool area. ? the other issue is have is the inconsistent time the lounge is open. They would open for breakfast till 10am, then close till 4pm.??also, We had a large group at the bar after our family event and at 11pm on the dot they closed with people still there spending $$!!

This hotel is a go to for my family! I recommend it to everyone mostly because of their customer service! SYDNEY IN M CLUB IS PHENOMENAL! She goes above and beyond for guests! Hotels need more people like Sydney with great hospitality! She’s amazing! The chef makes great food too! All around 5 stars!!

Stayed at the Pleasanton Marriott again—and this is why I keep coming back. From the thoughtful pre- and post-stay emails from management to the warm, genuine welcome at check-in, this place gets it right. Lucy & Sugar at the front desk made the experience feel personal, not transactional—and that makes all the difference. I’ve stayed here 9+ times as a loyal Marriott Bonvoy member, and they consistently uphold the standard. Clean, comfortable, and run by people who truly care. If you’re looking for a stay where service still means something—this is it.

SUGAR IS SUPERB!!!! As a business traveler, it’s very pleasant to have a warm and friendly hospitality staff to greet you and take care of all of your needs. My business travel shifted on Monday due to delayed flights and my first interaction with her was over the phone, which she was absolutely accommodating and just took care of all of my needs. I had to shift my reservation And Sugar reassured me all would be well upon my arrival on Tuesday. For an older property, I was a little bit hesitant to book here, but I am pleased with the level of service that I’ve received not only from your hostess with the most is, but from the other staff here at this property.

Had a great stay as a Platinum member. The M Club is awesome with Breakfast, Dinner and Snacks. Gym was great. Clean and has fridge with cold water bottles which is much appreciated for hydration. Some staff members could smile more but Nicole always has a smile and made up for it with her friendliness and great service! Would love if the shower heads were upgraded to same as AC Hotel and other brands but overall stay was great and will return again.

This review is long overdue. I travel to the Pleasanton area for work and have been staying at the Pleasanton Marriott for about four years, often two weeks at a time, so I’ve gotten to know this property well. The hotel is consistently very clean, the rooms are comfortable, and the M Club is fully operational, which is a big plus for frequent travelers. The location is very convenient—close to restaurants, markets, and a nearby mall, with easy freeway access and complimentary parking. It’s also within walking distance to the BART station, making it easy to get around the Bay Area without driving. There are several Marriott properties nearby, but what keeps me coming back to the Pleasanton Marriott is the staff. I’ve experienced excellent service from the front desk, housekeeping, M Club attendants, and restaurant waitstaff. Everyone is welcoming, professional, and genuinely helpful. After staying here so many times over the years, it honestly feels a bit like a home base when I’m in Pleasanton. A special thank you to the team members who consistently make my stays better: • Nicole, Tea, Lucy (Accounting) – Front Desk • Blanca, Edilynn, Sydney - M Club • Theresa, Rheyshell (miss you), Walter (best omelettes), Adi – Restaurant Management should be proud of the team here. Their hospitality is the reason I continue choosing this property year after year.

I truly love staying at the Pleasanton Marriott. They always accommodate my mobile check in. The property is well kept, the beds are top notch and the service is the best. Byron at check-in is very welcoming and polite. I rather stay here and drive further into work than to stay closer to the office! Highly Recommend.

Stayed here while on a business trip. The rooms are fine, but the whole place is kinda dated, and could really use a renovation. Service is top notch! Very friendly and helpful staff at the front desk that made us feel welcome from the moment we arrived. Overall, I really liked the lounge, there were always nice beverage and snack options available there. Would be nice if there was an option for custom hit breakfast for elites, like some other places offer. Very convenient location, would stay at again if I am in the area.

I rent three rooms and stayed there with my family. Checking in was fast and easy and the staff were very friendly and nice. All the rooms were spacious and clean. The hotel was located in a secluded and safe location.