My wife and I reserved a two-night stay at the AC Hotel for our wedding last year — the night before and the night of our wedding. Our check-in for the first night was uneventful, and we expected the following day to be just as smooth. Unfortunately, what happened after our wedding was both shocking and extremely distressing. When we returned to the hotel on our wedding night, we discovered that the hotel had checked us out without any explanation, despite our confirmed reservation for that night. Our room was no longer accessible, and the staff offered no reasonable justification for how or why this error occurred. Instead of enjoying the end of our wedding day, we were left without a room that we had already paid for — effectively leaving us without accommodation on one of the most important nights of our lives. We filed a formal complaint with Marriott shortly afterward. We were told someone would follow up, but we never received any response. To make matters worse, we never received the refund we were promised for the night the hotel improperly removed us from our room. This experience demonstrated not only a lack of basic operational competence, but also a complete failure in customer service and accountability. I would strongly urge anyone considering this property — especially for an important occasion — to proceed with caution.

Fantastic AC. If you are lucky enough to get Ivy at check in you can’t help but start your stay with a smile. Free parking. Rooms are clean modern and well appointed. Across the street from the mall and close to many restaurants etc. Looking forward to my next visit.

I booked a one night stay at the AC Hotel in Pleasanton for 10/11/25-10/12/25. At 9am on our check out day (10/12/25) my partner and I were fully nude, in the middle of having an intimate moment together when a man, who we now know works as housekeeping, opened our door, didn't say who he was and proceeded to ask us, "you check out today?" me and my partner were in shock. My partner told the staff member to get out of our room and he just repeated the same question again. My partner yelled once again to close our door and he finally closed it. My partner clothed himself & walked outside, by this point the man and his cart were by another room down the hall. My partner questioned him, asking what his deal was, then the staff member just asked the same question a third time. My partner then went down to the front desk to make a complaint & all they asked was if we had the "do not disturb" sign on our door. We didn't think it mattered since we used the deadbolt lock. My partner went back to our room & the front desk called us to offer us an extra hour for check out. That didn't help us seeing as how we had somewhere to be at 1:30 & our original checkout time was 12. Then they called back an hour later to offer a free breakfast. We said we simply wanted our money back since our privacy had been invaded for no good reason. This man barged into our room at 9am when checkout wasn't until 12. He didn't even say who he was when he had broken in. This made our stay very uncomfortable, especially when what happened to us wasn't taken seriously by the staff. We have been trying to reach the manager Dianna Teves of the property since our check out day but was told she was out till Thursday (10/16/25). We tried calling again on Thursday when she was supposedly back at the hotel and our call was sent to voicemail. We were told by someone at the front desk on our check out day to look out for an email from them regarding the situation. We still haven’t received any email from them. Today I read a review about how to escalate to someone higher up so i emailed a Marriott executive hoping to finally hear a response.

I had an exceptional stay at AC Hotel Pleasanton! The hotel is modern, stylish, and impeccably clean, with rooms that are both comfortable and well-appointed. The staff were friendly, professional, and went out of their way to make my stay enjoyable. I especially appreciated the convenient amenities and the relaxing atmosphere. Whether for business or leisure, I highly recommend AC Hotel Pleasanton for a top-notch experience!

Traveling for business. The hotel rooms were spotless, and the cleaning crew was so kind. Front desk staff were cheerful and helpful around the clock. The restaurant and bar were excellent. Quick service, delicious food, and fantastic drinks. Highly recommend! Overall, I had a very nice two night stay.