If you value Customer Service look elsewhere! Had a strange change of business plans at the last moment, 4 PM on the day of arrival I never made it here, so I called to ask if they could credit my stay since I never even got to the location. Apparently that’s too much to ask for. The general manager blamed the fact that I checked in using the digital key that she cannot refund me my stay. I’ve been a Hilton diamond member for 15 years and have had a handful of oddball situations and every single time the hotel has worked with me. This is the first time that I’ve encountered this, so it’s safe to say this place does not value your loyalty!

I accompanied my boss for check-in today and was very disappointed with the service provided by David at the front desk. Throughout the interaction, he appeared uninterested in helping, provided unclear information, and came across as dismissive when we asked basic questions regarding the reservation. The overall experience felt unprofessional and was far below the level of customer service I would expect from a Hilton-branded property. What made the contrast even more noticeable was that the manager we spoke with afterward was extremely friendly, professional, and genuinely helpful. The manager handled our concerns with courtesy and made an effort to assist us, which we greatly appreciated. For that reason, this review is not a reflection of the hotel as a whole, but rather of the poor customer service we experienced from David during check-in. I hope management addresses this issue so future guests receive the level of service that Hilton is known for.

The hotel is clean, rooms are big, and it's quiet. The Wednesday night social hour had pulled chicken, slider buns, salad, cheese, crackers, popcorn, snack mix and cookies. Plus beer and wine for the adults. Their breakfast the next morning was biscuits and gravy, sausage, potatoes, scrambled eggs 2 ways, make your own waffles, along with the normal cereals (cold and hot), muffins, bread and bagels.

A nice hotel. The Outlet is very close by, so is the interstate & starbucks. You could walk to the Outlet which has restaurants around it. I guess they only refresh rooms on certain days. The one day I removed my Do Not Disturb door tag, I didnt get a refresh. Other than that no complaints at all.

This is my favorite hotel in the area. Good staff here, particularly the breakfast crew. It's about the cleanest Homewood I've stayed at, and if you find something worn or damaged they're extremely quick dealing with it.

Nice and clean. New hotel. Had great service here and particularly wanted to thank Jolanda from the kitchen who went above and beyond with her service and story about chia seeds. Thank you so much, Jolanda. Your service made the perfect stay!

Had a really nice experience here. The hotel was clean and well-maintained, and the breakfast was good with plenty of options. Comfortable stay overall — would definitely recommend!

Loved it. Quiet and clean. I had no shampoo in my room, but I am pretty much bald, so I still give 5 stars. Lol! I will stay again for sure.

The hotel is in nice area with not so much traffic going through. It is walking distance from the san francisco premier outlets. The swimming pool is great and the breakfast is amazing. They do have alcohol drink in the mini store. I also noticed the hotel haves doggy treats at the check in/out desk. The Tesla charging station is rip as of August 23, 2025. Now the rooms. Every nice and spacious it does include a refrigerator electric stove garage disposal and dishwasher. There is glass plates and dishes. I do say this is a place away from home. Go and book here.

I stayed here for six days and found several aspects of the hotel commendable. The property was clean, thoughtfully laid out, and in a great location—convenient for my needs and easy to access. However, my overall experience fell short of the consistent quality I’ve come to expect from Hilton properties around the country and internationally. Despite requesting just one cleaning during my stay, housekeeping never followed through. I mentioned this to the front desk, and although they acknowledged it, no action was taken. When I called again later that afternoon, I was told they might be able to clean the room the following day due to being busy with other guests. That level of service was disappointing—especially given that my request was minimal. Additionally, the breakfast offered each morning was exactly the same without any variety. After several days, it became monotonous and didn’t reflect the kind of thoughtful amenities Hilton typically provides. I hope this feedback is helpful in improving future guest experiences. The potential is there, but follow-through and attention to detail need improvement. *** Debbie Gudmundson, responded but same answer that I got at Hotel. They don't care.